MASTER TECHNICIAN


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  1.  MAIN PURPOSE OF JOB

            To provide a technical and diagnostic service within the service department.

            To advise mechanics on methods of accomplishing repairs where necessary.

            To utilize modern diagnostic equipment to maximum in effecting vehicle service and to interpret           

        findings.

            To discuss service details with customer as required.

            To accomplish servicing of electronic equipment as required.

 

  1. RELATIONSHIPS AND PERSONAL ACTIVITIES

             Directly responsible to:

 §  Service Foreman

  Responsible for:

 §  Advice and support to mechanics on technical matters and providing general advice.

            Relationships with:

 §  Service Manager and Foreman, Mechanics, Customers and Sales Staff.

 OBJECTIVES AND KEY TASKS

             Improved profitability:

              §  To carry out fault diagnosis to aid and speed vehicle servicing.

§  To ensure diagnostic equipment is used in % of vehicle examinations.

§  To take all steps to ensure servicing of vehicle remains within % of manufacturers’ time.

 

            Customer Service:

                §  To ensure faults are accurately diagnosed to customers’ satisfaction.

§  To discuss matters with customers as required and provide clear explanations.

§  To cooperate in vehicle care and safety whilst dealing with vehicles.

§  To ensure vehicles are returned to customers after service in neat, clean condition.

Job Reference: DAMATE04 Closing Date: 2016-07-31

Key Competenece:

                 Capital Expenditure:

 §  To recommend purchase of capital equipment.

             Personnel:

 §  Advice and assistance to mechanics.

                                     Operational:

 §  To carry out diagnostic work and support mechanics as instructed by Service Foreman.

 

 

 

 

 

  1. MAIN JOB FUNCTIONS

             Staff: 

§  To provide a fault finding and systems diagnostic service on motor vehicles to aid and speed the work of mechanics.

             Administration: 

§  To complete forms and documentation included in the company’s service routine.

§  To draft and prepare any reports required.

             Communication 

  • Maintain effective liaison with Service Foreman.
  • To ensure that all instructions to mechanics are clear and understood.
  • To ensure that any communication with customers is clear and full answers to queries raised.

             Marketing 

  • To be prepared to make suggestions and give advice regarding any special promotion campaign.
  • To take part, if required, in such campaigns.

             Finance

  • To make recommendations on plant and equipment.
Key Experience:
  • To have served a full apprenticeship in the motor trade.
  • To have completed a full technological course of further education.
  • To gain all-round experience and training on manufacturer’s range.
  • To demonstrate leadership qualities.
Key Education:
  • To have served a full apprenticeship in the motor trade.
  • To have completed a full technological course of further education.
  • To obtain Certificate on Internationally approved training programme.