SERVICE TECHNICIAN


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3. DESCRIPTION                                                                                                                               

Maintaining Individual Efficiency & Productivity:

While the job holder ensures high efficiency in doing the following activities as a course of his role:

  • Collects and delivers vehicles when necessary
  • Ensures that correct tools are used for the repairs or replacements
  • Examines the vehicle and performs repairs based on the customer request as recorded on the job order
  • Identifies additional repair requirements, note them on the job order and report to the team leader
  • Identifies the vehicle based on job order information and brings the vehicle to allotted work bay
  • Inspects and quality assures the job done prior to delivery
  • Inspects the vehicle for damages, compare it against the service advisor report and report any deviations
  • Prepares for the start of repair by covering the vehicle with a protective cover, getting the tools and materials
  • Prepares the request and collects the parts / consumables from the store keeper
  • Records the commencement of the job on the system after the work is allotted and the job order is received
  • Repairs the vehicle as per the manufacturers guidelines
  • Replaced parts to be handled as per the shop guidelines

Operational HSE & Housekeeping:

  • Cleans work areas, using air hoses, to remove damaged material and discarded fiberglass strips used in repair procedures.
  • Maintenance of overall cleanliness of the workplace, maintenance of equipment, HSE practices, Storage of used and new parts.
  • Work and maintain all operations within the ISO 9002 and HSE standards set by the company

Customer Focus:

Ensures quality of work identified through quality audits and CSI analysis based on the standards set by the company, such as Fix it Right First, No Rework, No Repeat jobs etc.

Team Work/ Morale:

  • Ensures excellent working relations with colleagues, peers across company, providing assistance and support whenever.

Job Reference: DATEC05 Closing Date: 2016-07-31

Key Competenece:

Core Competencies ZAG

Integrity and Honesty: Integrity and Honesty forms the basis of the value system of ZAG, and thus all employees are required to behave in an honest, open and ethical manner at all times. The employee actions at all times through communication, sales, service and any decision making should reflect trustworthiness for the organization.

Accountability: Accountability is another core value of ZAG Value system. And all employees should feel, believe and act with full responsibility for self and contribution as a team member thereby displaying a strong commitment to organizational success and inspire others to commit to goals. Employees need to   demonstrate sense of commitment to delivering on his/her duty and presenting oneself as a credible representative of the organization.

Customer Service Focus: ZAG upholds the customer in its value system. Thus a passion for discovering, meeting and exceeding customer needs, showing willingness and ability to give priority to customers, delivering high quality services which meet their needs should be always important to all ZAG employees.   

Here, the ‘customer’ refers both to internal customers (i.e. other Company Departments) and external customers (i.e. target groups in many countries around the world).

 

Role Related Competencies  

Professionalism: Respects other people’s time and efforts and responds/acknowledges work done by others and responding to them on time. Exhibits faithfulness in completing one’s duties diligently. Attempts to streamline work based on priority of the organization sizing the importance of delivery/ completion of task at hand.                 .

Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Does more than required in the job to improve and enhance the quality of work, so as to avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

Result Orientation: Exhibits sustained energy and determination in the face of obstacles to set and meet challenging targets, in compliance with quality, time and diverse standards and delivering the desired business results. Achievement orientation also involves effectively managing internal and external resources to achieve the organizational goals.

Learning Orientation: Assesses and recognizes own strengths and weaknesses; pursues self-development. Actively identifies new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.

Communication Skills: Consistently delivers accurate, clear, and concise messages orally and/or in writing to effectively inform an audience. Responds quickly to the needs of an audience and to their reactions and feedback. Actively listens to co-workers and customers to put him/herself in other people’s shoes to gain a better understanding of what they are saying.

Intercultural Competence: Should be exhibit cultural awareness and tolerance; Must demonstrate respect and understanding for a range of beliefs, traditions and practices and use them effectively to the benefit of the organization.

Attention to Detail: Exhibits thoroughness in accomplishing a task through concern for all areas involved, no matter how small or big. Having an underlying drive to being thorough and meticulous and to comply with procedures, rules, guidelines, and standards. Digs deeper and strives to reduce uncertainties and errors.

Problem Solving: Accurately assesses problems and effectively and efficiently arrives at excellent solutions. Uses logical, systematic approaches to break down and solve problems. In short, identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.                                    

 

 

Key Experience:

Experience:

  • 3 – 5 years experience  in vehicle or equipment electrical /electronics

Qualifications: Mechanic II

  • NVQ Diploma

Experience:

  • 2 to 3 years experience  in vehicle or equipment electrical /electronics

Qualifications: Mechanic III

  • NVQ Diploma

Experience:

  • Up to 1 to 2 years experience  in vehicle or equipment electrical /electronics

Qualification: Junior Mechanic

NVQ Diploma

Experience:

  • Fresh

Knowledge & Skills:

  • Knowledge of automotive technology
  • Ability to work autonomously
  • Physically fit
  • Motor dexterity
  • Sense of hygiene and cleanliness
  • Written and verbal communication in English Mandatory / Arabic Desirable

Proficient in MS Office and Dealer Management Systems (DMS)

Key Education:

Qualifications: Mechanic (Master Technician/I)

  • NVQ Diploma