Mitsubishi FUSO conducts sales training programme

Mitsubishi FUSO conducts sales training programme
General Automotive Company (GAC), the official dealership for Mitsubishi and FUSO in Oman, recently conducted a Sales Training Programme for its staff over the course of eight days. 19 sales staff members from various branches of GAC underwent an intensive four–day   sales training workshop at General Automotive Training Center in Muscat under the instruction from a top sales specialist from Mitsubishi Fuso.
 
Maintaining top levels of training for all sales staff members is a key priority at General Automotive Company (GAC) and the latest session included an array of theoretical sessions and field exercises.  Mark Tomlinson, general manager of GAC said, “FUSO and General Automotive Company is an organization that is synonymous with quality, performance and outstanding customer service. As with any customer focused organization, the key to such success is to maintain a well-trained and self-motivated workforce. We also recognize that the first point of contact between our sales personnel with prospects or customers is most vital for the growth of our business. Therefore, this sales training programme was conducted to ensure our sales staff succeeds both personally and professionally, by giving them the best-practice tools possible to further improve their skills and to enable them to provide a greater overall level of service to our customers.”
 
The training was conducted over the course of eight days and was split into two batches. Overseeing the training was Martin Schmidt-Hackenberg, a senior Sales & Brand Trainer from Mitsubishi Fuso. The full-day course, attended by 19 staff from both capital and regional branches, was focused on four key topics – customer service by phone; after sale customer service and dealing with complaints; handling the price negotiation and; closing the deal. Upon completion of the course, all trainees were provided with a certificate as an acknowledgement of their efforts and to certify their completion of the programme.
 
“Such training workshops also help to keep our staff motivated as it helps them better handle conflicts and deal with specific customer demands and requirements which, in turn also help their teams and the company as a whole to function more productively.  I would like to congratulate all the staff on successfully completing the course. I am confident they will use their new found knowledge to better serve their customers,” concluded Mark.