Newly Qualified Retail Sales Executive Excels at Volkswagen Training Program

Newly Qualified Retail Sales Executive Excels at Volkswagen Training Program

Volkswagen Oman, represented by Wattayah Motors, announces Amjad Al Balushi as the third Omani National to pass the internationally recognised International Basic Training (IBT) programme organised by Volkswagen.

Volkswagen is dedicated to delivering the highest levels of customer satisfaction across the globe and the IBT training is designed to ensure these exceptional standards are upheld at every Volkswagen Dealer worldwide

Steven Grey, National Sales Manager of Volkswagen Oman said, “We believe that this innovative training programme supports our team to deliver exceptional levels of customer service to our valued clients.  Amjad has embraced the training wholeheartedly and continues to prove himself to be a truly valuable asset to our brand.”

The certification is awarded following an intensive 14-day residential training course spread over a nine month period. The course provides a structured development program including Customer Satisfaction Skills, Presentation Skills and Customer Retention Programmes. The final two-day session held in Dubai, involves three different types of arduous examination, all of which must be passed to receive Volkswagen’s certified accreditation.

Amjad Al Balushi receives Volkswagen IBT Certification

On being awarded the certification, Amjad Al Balushi said, “The training was a great opportunity to learn and to get a better understanding of Volkswagen’s best practices worldwide. I am truly lucky to have been chosen for this training program and will ensure the knowledge I have gained will help me serve my customers better and help our business grow.”

“These achievements are a testament to Amjad’s efforts, both in the classroom and when putting everything he learned into practice at work, since he joined Volkswagen Oman in 2012.  Amjad continues to be one of our top performing employees, and it has been my pleasure to watch him develop over the years that I have worked with him,” added Steven. 

Customer service is at the heart of Volkswagen Oman’s strategy to develop its business.  The company has invested heavily in training and resources to ensure that the quality of its sales and aftersales services across the region reflects global standards of service excellence.

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